Giving voice to the silent majority of your customers

by empowering Your Business with AI-Driven Customer Experience Management Solutions

Our Solutions

1. Multi-channel trigger-based feedback:

Reach customers via phone, SMS, web – whichever suits them – to maximize response rates.

2. Real-time AI sentiment and semantic analysis (voice, text, video):

Detect topic, emotion, frustration, and churn signals during customer interactions.

3. Multimodal & Multilingual NLP:

Understand customer tone and intent across languages and formats, giving a 360° view of customer satisfaction.

4. Scalable analytics:

Automatically analyze thousands of interactions that humans couldn’t review manually.

Our Clients

Who We Are

Satisfai is an AI-powered customer experience management platform established in 2023 and located in Yerevan, Armenia. We offer tailored solutions for customer and employee experience management, as well as AI powered customer service & surveying management tools. Our approach is to always keep the customer at the center of everything we do. Let us help you achieve your goals and take your business to the next level. Contact us today to learn more.

What Makes Us Stand Out

Real-Time Insight:

Analyzes 100% of unstructured voice, text & video live

Fast
Setup:

Go live in weeks, not months — designed for frontline teams, not just analysts.

Proactive Listening:

Flags churn-risk even without feedback

Unified
Platform:

One system, not fragmented tools — end-to-end CX intelligence.

Multimodal
AI:

One platform for voice, chat, email — multilingual NLP out-of-the-box.

Deep, Actionable Insights:

Predictive prioritization — tells you who to save, not just what scores dropped.

Closed-Loop Action:

Automates resolution — creates tickets, assigns teams, tracks to closure.

Meet Our team

Where the Passion Begins

Hayk Karapetyan

Co-Founder | Business Development

Arthur Harutyunyan

Co-Founder | CTO

Grigor Baghdagulyan

Product Strategy & Vision Partner